Last updated: 9 October 2026
If your file does not work
Contact hello.feelyvibe@gmail.com within 14 days of purchase if your file is damaged, cannot be opened using compatible software, or contains a technical error that prevents its intended use.
Include your order number, purchase email, and a short description of the issue. Never send payment card details.
We will help restore access or provide a corrected file. If the issue cannot be resolved, we will arrange a refund through the payment service used for your purchase. We usually respond within 1–2 business days.
This 14-day support policy does not limit statutory rights concerning defective or misdescribed digital content. For a one-time supply covered by Swedish consumer law, you may complain about defects for three years. Please notify us promptly after discovering a defect; a complaint within two months of discovery is timely. Depending on the circumstances, you may be entitled to correction or replacement at no cost, a price reduction, or termination and a refund under applicable law.
Changing your mind
Where applicable, consumers have a 14-day right to withdraw from an online purchase of digital content, starting from the conclusion of the contract.
For digital content supplied without a physical medium, that right ends when supply begins only if you have expressly consented to immediate supply, acknowledged that you will lose the right of withdrawal, received the required confirmation, and the other legal requirements have been met. In our website checkout, this consent is requested in a separate required checkbox and confirmed in your order email.
If these conditions have not been met, your applicable withdrawal rights remain in place. Where a withdrawal right applies, send us a clear statement that you wish to cancel before the withdrawal period expires, together with your order details. You do not need to give a reason.
Outside applicable legal rights, we do not offer change-of-mind refunds once digital content has been supplied.
How refunds are processed
For purchases completed on feelyvibe.com, FeelyVibe handles refund requests and processes approved payment refunds through Stripe. Where you validly exercise a statutory right of withdrawal, we reimburse the payment without undue delay and within 14 days after receiving your withdrawal notice, without a refund fee. Refunds are returned through the original payment method unless you expressly agree otherwise. The time before funds appear depends on your bank and payment provider.
After a full refund, access through the original download link may be withdrawn. This does not limit your statutory rights.
Withdrawal notice
If a right of withdrawal applies, you can email any clear statement of cancellation. You may use this model notice; using it is optional.
To: Viktoriia Filatova / FeelyVibe, Cronquists gata 14 LGH 1119, 214 66 Malmö, Sweden; email: hello.feelyvibe@gmail.com.
I hereby give notice that I withdraw from my contract for the following digital content: (product name). Ordered on: [date]. Order number: [number]. Consumer name: [name]. Consumer address: [address]. Date: [date]. Signature of consumer: [only if this form is submitted on paper].
Nothing in this policy limits mandatory consumer rights.